Customers have an incredible ability to impact Business Success that now reaches far beyond the money. With the explosion of business related social media over the past few years a dissatisfied customer can impact a business significantly with the posting of a single complaint.
If your business does not have a well structured and consistently implemented strategy to create an Excellent Customer Experience, you are on your way to disaster. We coach our clients through the process of creating, implementing, and monitoring Customer Experience programs. We make it one of the key areas of focus in creating Business Growth for our clients.
We understand that business owners and managers are overwhelmed with the huge variety of newly created marketing tools and options. We encounter many coaching clients who choose to spend time on testing the latest marketing product while paying way too little attention to the quality of the service and relationship they are providing to their customers. One of the reasons for this is it is more fun to try out new marketing ideas than it is to create a solid customer service plan and continually monitor and motivate the team to provide an Excellent Customer Experience.
Have questions, concerns, or ideas that you want to discuss regarding the relationships your business has with your customers? Give us a call 619-798-6774 to review your current process and talk about a coaching program that will fit your budget and get your business on track to success.