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We love what we do, and we welcome the opportunity to talk with you about what you are considering. Just give us a little information and we will contact you to get the creative conversations flowing!

Phone. 619-798-6774

“ Ruth Ann and Heather were excellent to work with. Our company had been struggling to find someone capable and dependable to finish up our website in a timely fashion. When I discovered actually offers partners to help us with our website, I was thrilled. Ruth Ann responded immediately and she kept us on task and focused. She and Heather understood our needs and had solutions to some of our issues. I would highly recommend Business Infusion for your computer/wix needs. Our website looks fantastic and we could not be more pleased with the results. It turned out better than we expected because of their suggestions and expertise. We will definitely be using them in the future. ”         

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Customer Experience Critical to Business Success

Customers have an incredible ability to impact Business Success that now reaches far beyond the money. With the explosion of business related social media over the past few years a dissatisfied customer can impact a business significantly with the posting of a single complaint.

If your business does not have a well structured and consistently implemented strategy to create an Excellent Customer Experience, you are on your way to disaster. We coach our clients through the process of creating, implementing, and monitoring Customer Experience programs. We make it one of the key areas of focus in creating Business Growth for our clients.

We understand that business owners and managers are overwhelmed with the huge variety of newly created marketing tools and options. We encounter many coaching clients who choose to spend time on testing the latest marketing product while paying way too little attention to the quality of the service and relationship they are providing to their customers. One of the reasons for this is it is more fun to try out new marketing ideas than it is to create a solid customer service plan and continually monitor and motivate the team to provide an Excellent Customer Experience.

Have questions, concerns, or ideas that you want to discuss regarding the relationships your business has with your customers? Give us a call 619-798-6774 to review your current process and talk about a coaching program that will fit your budget and get your business on track to success.

#businesssuccess #customerservice #customers

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